FIRMPLACE

Contact Center

We partner with companies to transform their customer contact operations into optimal-performance systems. We help lower operating costs and capital expenditure while enhancing the customer experience. It combines consulting solutions and managed services with outsourcing for contact center labor, processes and infrastructure. We combine these services to help companies provide a superior customer-driven experience and achieve high performance.

What you gain:

  •  Predictable decline in customer contact costs.
  •  Revenue stimulation.
  •  Improved service quality.
  •  Increased corporate agility.

Here are some solutions we offer:

  •  Inbound/outbound customer contact.
  • Surveys, questioners.
  • Appointment settings, lead generation.
  • Campaigns, fundraising.
 

Related Services

ConsultingProcess automation