The digital revolution has transformed the world in numerous ways and given a new meaning to the concept of connectivity. Businesses today are able to utilize more opportunities, leverage multiple touch points and venture into new areas of collaboration involving the consumer, the enterprise and the entire ecosystem.
Digital innovations are enabling enterprises to connect deeper with their environment and engage more meaningfully with their consumers, partners and employees. Enterprises are in a position to optimize and simplify their processes as well as operations. The result is a significant increase in customer satisfaction and efficiency. The new world of connected devices is opening completely new possibilities of collaboration and engagement. Digital technology has created new revenue and business models and inventive product opportunities for enterprises.
With our finger on the pulse of digital technology development, we have created Firmplace Social Strategy to help your enterprise profit from the digital revolution.
How We Do It
Next-generation mobile enterprise
Mobility has been accepted as the most disruptive technology innovation faced by enterprises today. In the past few years, mobile devices have evolved from just providing enterprise email and data on the move, to introducing applications and services that have the potential to change the way companies do business. Mobility can help companies leverage contextual data to reach out to their customers more effectively.
Mobile technologies today have untethered businesses from their fixed location, unlocked immense value, and unleashed innovative solutions to further help businesses. Enterprises are at the cusp of realizing the immense potential of mobility. However, companies encounter challenges in their journey to unlock the opportunities offered by mobile devices.
Challenges and opportunities
Create new mobile-driven business processes: The adoption of smartphones has reached even the traditionally non-mobile sections of the workforce. With the disappearance of the business / consumer divide in terms of adoption of technologies, companies are increasingly forced to revamp their business processes, in order to realize the potential benefits of mobiles. These new business processes are centered on the concept of mobility, which involve technologies such as cloud and analytics, and use context-driven and location-aware data to influence the way companies function.
Define new business models for mobile implementation: The speed of innovation of mobile technologies, combined with multiplicity of platforms and releases, has stretched the resources of companies. Mobility today offers newer business streams, but managing mobile implementation has become a much more complex affair. Companies need to look beyond the models they have been using to manage their IT and look for mobility-specific business models such as on-demand provisioning, pay-per-use pricing, and the 'free+premium' model for app usage.